Privacy and Cookies Policy (inc. GDPR)
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
The Data I Collect and Hold
We may collect personal data from you for the following reasons:
- To fulfil our contractual obligations to you, which includes shipping orders, providing a quote and if necessary processing returns and refunds.
- To comply with legal obligations, which includes UK Tax law in relation to providing evidence of our business income.
Such data is likely to be customer names, addresses and email addresses. Note that we never receive payment or banking details. Banking details are held by Paypal (for our website) and they are authorised by you as a customer to pass to us only the necessary information to fulfil your order.
How we store your data
Any emails containing your personal data are stored on the servers of our email provider. We access these emails on our business computer which is password protected and kept updated with the latest operating system.
Any data stored on paper will be kept in a locked filing cabinet. When paper data is no longer needed, it will be shredded and disposed of securely.
Sharing your data
Your data will only be shared when needed in order to fulfil an order, or comply with UK tax law. We will never share your data another organisation or individual.
Viewing and updating your data
You have the right to ask for full details of the personal data we hold on you. To request this, please contact us on firstname.lastname@example.org. Note that we may need further information from you at this stage, in order to verify your identity, before we release held information. You have the right to ask us to delete any information we hold on you, but this right does not extend where we are holding information in order to comply with a legal obligation (as stated above).
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
Our email list data is stored with Mailchimp, only to be used by them and their sub-processors for the purpose of sending out our newsletters. All sign-ups to our email list are freely given, requesting your first name, last name and email address only. We use a ‘double opt-in’, requiring you to confirm your choice of signing up to our list. When you sign up to our email list, it is clearly displayed that you are signing up to receive our newsletter. Should you wish to opt out at any time, this can be done by clicking on the ‘unsubscribe’ link at the bottom of any of our newsletters.
Resources & Further Information
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Further information about Cookies