WEBSITE TERMS AND CONDITIONS FOR
This site is owned and maintained by Black Cat Glass Designs
The content of this website may change at any time without prior notice.
You do not need to register with us in order to use this Website.
USE OF WEBSITE
You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
All photographs used on this site are of our own products. They are as accurate an image as possible to illustrate the item but please note that colours may vary slightly from the photograph. Whilst every effort is made to display as accurately as possible the colour of our glass, we cannot guarantee that your computer monitor’s display will accurately reflect the colour of the goods on delivery.
As each product is handmade, it is inevitable that there will be slight variations from those pieces shown in the photographs but we will endeavour to make them resemble as closely as possible the image on the site.
For specially commissioned items made to your specifications, we will ask for a 40% deposit before work commences on the piece, and ask for the balance to be paid on completion. Your item will be dispatched to you as soon as the balance has been paid. Under the Consumer Contracts Regulations, 2013, a customer who has requested goods made specifically to their specification does not have the automatic right to cancel.The deposit is therefore not refundable should you decide to cancel your order once work commences.
Payments for our products can be made via Paypal, personal cheque or bank transfer. If paying by cheque, we will not dispatch your item(s) until the cheque has cleared. If you wish to pay by bank transfer, we will provide you with the relevant information on request.
Postage is free if your order is over £50.00. All items under £50.00 will be charged at a basic rate of £3.95. Please see our Shipping Policy for details.
Products for sale are covered under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These regulations give you, the customer the right to cancel an order. Your right to cancel starts from the moment you place your order and ends 14 days from the day you receive your goods. If you decide to cancel your order within that time limit, you then have a further 14 days to return the goods.
If for any reason you are not satisfied with your goods, please email us on firstname.lastname@example.org so we can decide with you the best possible outcome. If you wish to return your goods, you will be asked to cover the return costs, which will only be refunded to you if the product is faulty. A refund of the cost of the item will be made to you, and the original postage costs (if applicable) within 24 hours of receiving the returned goods. Note that if you requested an enhanced delivery service for your goods, we will only refund the basic cost of delivery. You must return the items in their original, secure packaging and send via Recorded Delivery. Refunds will only be given once the items have been received, inspected and deemed to be in good condition.
Returns must be sent to:
Black Cat Glass Designs, Hollyville, Baptist Way, Ruardean Hill, Drybrook, Glos GL17 9AR.
LINKS TO AND FROM OTHER WEBSITES
Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit a website via a link on this Website you do so at your own risk.
Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and/or up to date.
EXCLUSION OF LIABILITY
We do not accept liability for any loss or damage that you suffer as a result of using this Website.
LAW AND JURISDICTION
Our business name is: Black Cat Glass Designs
Our business address is: Hollyville, Baptist Way, Ruardean Hill, Drybrook, Glos GL17 9AR
Our contact details are:
Phone: 01594 541806 or 07713 499 427