Terms and Conditions

WEBSITE TERMS AND CONDITIONS FOR

www.blackcatglassdesigns.co.uk

This site is owned and maintained by Black Cat Glass Designs

The content of this website may change at any time without prior notice.

Please read these terms in full before you use this Website.  If you do not accept these terms of use, please do not use this Website.  Your continued use of this site confirms your acceptance of these terms.

WEBSITE ACCESS

You do not need to register with us in order to use this Website.

USE OF WEBSITE

This website may be used for your own private purposes and in accordance with these terms of use.

You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

All material contained on this website is provided without any or warranty of any kind.  You use the material on this website at your own discretion.

PHOTOGRAPHS

All photographs used on this site are of our own products.  They are as accurate an image as possible to illustrate the item but please note that colours may vary slightly from the photograph.  Whilst every effort is made to display as accurately as possible the colour of our glass, we cannot guarantee that your computer monitor’s display will accurately reflect the colour of the goods on delivery.

As each product is handmade, it is inevitable that there will be slight variations from those pieces shown in the photographs but we will endeavour to make them resemble as closely as possible the image on the site.

COMMISSIONS

For specially commissioned items made to your specifications we will ask for a 50% deposit before work commences on the piece and ask for the balance to be paid on completion.  The deposit is not refundable should you choose to cancel your order once work commences.

PAYMENTS

Payments for our products can be made via Paypal, personal cheque or bank transfer.  If paying by cheque, we will not dispatch your item(s) until the cheque has cleared.  If you wish to pay by bank transfer, we will provide you with the relevant information on request.

RETURNS/REFUNDS

Items are covered under the Consumer Protection Distance Selling Regulations, which gives you, the consumer, the right to cancel your purchase within 7 working days after the day you receive the item.

If for any reason you are not satisfied with your goods, please call us as soon as possible so that we can discuss with you the best possible outcome.  If you wish to return your goods, you will be asked to cover the return costs and a refund will be issued.

You must return the items in their original secure packaging and send via Recorded Delivery.  Refunds will only be given once the items have been received, inspected and deemed to be in good condition.

Returns must be sent to:

Black Cat Glass Designs, Hollyville, Baptist Way, Ruardean Hill, Drybrook, Glos GL17 9AR.

LINKS TO AND FROM OTHER WEBSITES

Throughout this website you may find links to third party websites.  The provision of a link to such a website does not mean that we endorse that website.  If you visit a website via a link on this Website you do so at your own risk.

DISCLAIMER

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and/or up to date.

EXCLUSION OF LIABILITY

We do not accept liability for any loss or damage that you suffer as a result of using this Website.

LAW AND JURISDICTION

These terms are governed by English law.  Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

OUR DETAILS

Our business name is: Black Cat Glass Designs

Our business address is: Hollyville, Baptist Way, Ruardean Hill, Drybrook, Glos GL17 9AR

Our contact details are:

Phone:  01594 541806 or 07713 499 427

Email:  info@blackcatglassdesigns.co.uk